Wendy kamenshine biography

Cfpb staff directory

The role of the office is to advocate for a fair process in individual and corporate interfaces with the agency. Users are encouraged to engage the Ombudsman office whenever they seek assistance in their dealings with the agency. She drew a distinction between Ombudsmen and other ADR processes. Although an Ombudsman is a third party neutral, the work involves stakeholders within and outside the agency, attending to relationships over a sustained period of time rather than at the moment of a particular problem.

Another distinction are the available resources — Ombudsmen engage in shuttle diplomacy, facilitated conversations, impartial evaluation, organizational procedure recommendation, and other jobs that are unrelated to dispute resolution per se. The office is authorized by a short passage in the Dodd -rank Act establishing a function that would act as liaison to persons experiencing problems with respect to the activities of the agency.

Five areas are focused upon: issues arising from the examination process, the enforcement process, the consumer complaint process, examination appeals, and relationships of the Bureau with other agencies, particularly those engaged in financial regulation. The goal is to resolve processes informally, to the extent possible.

The office has no authority to address internal disputes, such as employment or human relations matters, and notice to its office is not notice to the agency for purposes of statutory timing. If a matter is in litigation, the Ombudsman office cannot assist in resolving it. The office is approached by individuals, groups and organizations.